Mr. Mark W. Brodsky was recruited by a Greek shipping magnate to establish and lead a new performance improvement company that would dramatically change the world of corporate learning...and the business results achieved through corporate learning initiatives. The year was 1997; the company was called Ulysses Learning. As President and CEO of Ulysses Learning, Mr. Brodsky was charged with a unique mission. He was asked to search industrywide and 1 identify the areas of business that could benefit most from developing human performance through technologyenabled training and related services; 2 uncover the toughest barriers to improvement; and 3 assemble a worldclass team of experts to develop the best combination of training solutions to achieve and sustain demonstrable performance results. Mr. Brodsky accepted the challenge and thanks to the Ulysses bluechip team he leads has accomplished this mission. Ulysses research identified contact centers as an opportune place to begin developing frontline judgment and customer interaction skills to improve service, sales and coaching performance so higher levels of revenue and customer loyalty results can be achieved. Mr. Brodsky has over thirty years experience as a senior executive, consultant, and relationship manager for international consulting and training firms. His areas of expertise include sales, service, quality, measurement, organizational development, performance improvement and management at all levels in the organization. A popular speaker and author, Mr. Brodsky is highly regarded for his straight talk and keen insight. He has a unique ability to separate fact from fiction and provide fresh, innovative solutions for improving sales, service, and organizational profitability and growth. Mr. Brodsky has managed complex national and global projects for such diverse clients as Air Force Special Operations Command, American Express, AT&T, Bank of America, Blue Cross Blue Shield, DuPont, Environmental Protection Agency, GE Capital International, GeorgiaPacific, Motorola, Red Lobster Restaurants, Tennessee Valley Authority, Westinghouse and Whirlpool. Early in his career, Mr. Brodsky was director of a FORTUNE 200 companys corporate management development center, serving over 40,000 employees. In that capacity, he provided assessment and training for all management levels at headquarters and at the companys eighty manufacturing facilities. Mr. Brodsky serves as Chairman of the Board of Directors for the Lowes YMCA. Mr. Brodskys interests outside of work include sailing, physical conditioning and entertaining.

Address: New York, Chicago, Detroit, Toronto, San Francisco
Telephone: 800.662.4066
Fax: 704.943.5801
Website: http://www.ulysseslearning.com/